Last update date: 23/02/2021
The Charter and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in the present Charter are defined in the General Conditions which can be consulted here : [URL of the General Conditions].
In connection with the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR") and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data for the purpose of providing our Services or communicating with you about those Services only, in strict compliance with the GDPR.
We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
By registering on the Site, you authorize us to process your personal data in accordance with the Charter. If you do not agree to the terms of this Policy, please do not use the Site or the Services.
1. When do we collect your personal data and what data is collected?
We may collect and retain your personal data, including when you:
- Browse the Site
- Result in the collection of personal data. Examples: account creation, online payment, etc.
- Contact us.
We use your personal data to enable the implementation and management of the Site Services and to respond to your specific requests. We also use your personal information to operate and improve our Services, our Site and our approach. This information is used solely by us and allows us to better tailor our Services to your needs.
If you have opted-in to receive emails and messages from us when you create your Account, then you will receive email and alphanumeric messages about our products and promotions. We will use the personal information you provided when you registered. You can unsubscribe from these mailings at any time.
1.1 Creating an Account
Access to some of our Services requires the prior creation of an Account. In accordance with the General Terms and Conditions, you will be asked to provide a certain amount of personal information when creating your Account, in particular your first and last names, your postal address, your email address and your telephone number.
Some of the available Services are fee-based. To this end, you agree that we may use external service providers who may collect personal data for the purpose of enabling the proper functioning of the services for processing payments by credit card or other means of payment and, where applicable, the delivery of products or services.
To pay for your purchase, you must provide your billing information as well as your payment information, including your credit card number, validity date, security code and the name of the cardholder in the case of payment by credit card.
We keep details of your payments, as well as details of the purchases you make. Transaction details are retained either on our systems or by the external provider. This retention is for internal purposes, including accounting, compliance and legal purposes, in accordance with paragraph 5 of this Policy.
1.3 Joining our Newsletter
When creating your Account, you may give your prior consent to receive newsletters from us regarding news, new products, services and promotions, as part of the Services.
You may also consent directly to receive our newsletters by entering your email address in the appropriate spaces on the Site.
In any case, you have the right to withdraw your consent to receive such newsletters at any time and without charge under the conditions provided in paragraph 6 of the Charter.
In order to follow up on requests you may make to our Customer Service Department and to confirm information about you, we may use your first and last name, e-mail address and telephone number.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.
However, please note that no security measure is infallible and we cannot guarantee absolute security for your personal data.
In addition, you are responsible for maintaining the confidentiality of the password that allows you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.
3. Sharing with the authorities
We may disclose your personal data to administrative or judicial authorities where disclosure is necessary for the identification, arrest or prosecution of any individual who may be prejudicial to our rights, any other user or any third party. Finally, we may be legally required to disclose your personal data and cannot object to such disclosure.
4. How long do we keep your personal data?
We will only keep your personal data for the time of your registration on the Site in order to ensure your identification when you log in to your Account and to allow the provision of the Services.
Thus, if you unsubscribe from the Site, your personal data will be deleted and only kept in archive form for the purpose of establishing proof of a right or contract.
In any case, we will keep your personal data for no longer than is necessary for the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.
5. Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file that may be deposited on a terminal when consulting an online service with a browser. A cookie file allows its issuer, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.
In any case, the cookies deposited on your navigation terminal with your agreement are destroyed 13 months after their deposit on your terminal.
5.2 What is the purpose of the cookies issued on our Site?
The cookies we issue allow us to:
- to establish statistics and volumes of frequentation and use of the various elements composing our Site (headings and contents visited, path), allowing us to improve the interest and the ergonomics of the Site and, if necessary, of our products and services;
- to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal has;
- to memorize information relating to a form that you have filled out on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, contents of an order basket, etc.);
- to allow you to access reserved and personal areas of our Site, such as your Account, thanks to identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to connect again to a content or service after a certain period of time.
During your navigation on the Site, cookies from social networks may be generated, in particular through the use of sharing buttons that collect personal data.
On your first visit to the Site, a banner with cookies will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and refers you to this Charter. Continuing to navigate on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) materializes your acceptance of the deposit of the cookies concerned on your computer.
5.3 How can you control the cookies used?
You may at any time configure your browser software so that cookies are stored in your terminal or, on the contrary, that they are rejected (either systematically or according to their sender). You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is stored in your terminal.
6. What are your rights?
You are the only one who has communicated the data in our possession, through the Site. You have rights to your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the RGPD, and after having proven your identity, you have the right to ask us for access to your personal data, to correct or delete them.
In addition, within the limits of the law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to portability of the personal data provided.
You can contact our Services to exercise your rights at the following email address firstname.lastname@example.org and enclose a copy of your identity card with your request.
Furthermore, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address email@example.com ..
7. Can we change the Charter?
We reserve the right to modify the Charter at any time. It is thus recommended to you to consult it regularly. In the event of modification, we will publish these changes on this page and in the places which we will judge appropriate according to the object and the importance of the brought changes.
Your use of the Site after any modification means that you accept these modifications. If you do not agree with any material changes to this Policy, you must stop using the Site.